We all know the importance of good customer service in any business. Without customers, your business won’t be successful, and without good customer service, your customers are less likely to return to your brand. Getting your customers to become loyal to your brand can be a great way to maximise profits. If your Self Storage facility is lacking a little in the customer service department, here are a few simple tips you can implement to keep your customers as happy as possible.
Attention to detail
When a customer is utilising a unit from your facility, there’s not a lot of time for staff-customer interaction. You might see your customers for a few minutes when they first move in and when they move out, but that’s most likely the extent of your interactions. Because of this, you need to make sure you pay attention to the details that can make these interactions as positive as possible.
For example, you need to make using your facility a great experience for your customers. To do this, you need to ensure it’s kept clean and secure. While you might only interact with your customers for a few minutes when they move in and out, they might visit your facility several other times. There’s no point having great customer service skills when you’re interacting with your customers if other aspects of your facility don’t maintain this reputation when you’re not there.
Automate your processes
If you can automate a lot of the time-consuming daily processes associated with running a Self Storage facility, you can spend more time going the extra mile to make your customers happy. With SiteLink Web Edition, processes such as invoicing and notice creation are completely automated. SiteLink Web Edition was designed to be fast, with transactions like payments taking less than three seconds. There are so many other features and benefits to using this Self Storage management software. These benefits can help you better service your customers. Automating processes can also increase your facility’s efficiency, helping to maximise profits.
Hire the right staff
Your employees are the face of your brand. If you don’t take the time to make sure the people you’re hiring are a good fit, they could be destroying your facility’s reputation. There are plenty of strategies for hiring staff, but if there’s one thing you cannot go without, it’s a passion for helping customers. A potential employee who loves to help people and enjoys interacting with customers is probably going to give better customer service than one who might have years of experience but doesn’t have that passion.