Case Study – National Storage

National Storage Case Study – A Complete Change To The Way to Run Self Storage

National Storage is one of Australasia’s largest storage providers, tailoring storage solutions for more than 70,000 customers at more than 190 storage centres across Australia and New Zealand. 

For more than twenty years, Centreforce Technology Group has partnered with National Storage to power the storage software platform that underpins their operations. 

In 2009, with 58 centres in its portfolio, National Storage identified the opportunity to establish a centralised call centre to provide a streamlined customer experience, improve the sales process and reduce operational costs. This was a first in the Australasian industry and paved the way for National Storage’s future growth. 

National Storage management formed a taskforce to review its operations and IT requirements as part of the transition, and undertook an international study tour to ensure it would be implementing best-practice solutions. 

Then Director of Finance, Mike Berry, explained “We investigated the market for software to help us make these changes and SiteLink Web Edition was the brand that could deliver. We have seen firsthand their investment in the technology, knew it could do what we wanted and were confident that they would continue to work with us to build our business capabilities”. 

Centreforce Technology Group worked in partnership with National Storage to “Australianise” Sitelink in what is considered the largest IT infrastructure change in the history of the Australasian self storage industry. Since 2009, both teams have continued to work together with Sitelink’s international development team to bring new practices and features to the platform. 

As the pace of change in technology and customer experience continues to accelerate, National Storage has extended its use of the Sitelink platform (now supported by the R6 Digital Group), using increasingly sophisticated development techniques to power functions from AI-driven revenue management tools to payment reconciliations and contactless move-ins. 

Both companies are set to continue their growth story – as National Storage surpasses 190+ storage centres, the R6 Digital Group continues to expand its team of storage technology and digital specialists – leading the way together towards a tech-enabled future for self storage.