Why we Chose SiteLink – Devon Self Storage

Our company wanted a cloud-based system to control stores, access reports and mine data centrally. We know we made the right choice: the conversion process to SiteLink Web Edition was very smooth and we have a great working relationship with SiteLink. Their team always goes above and beyond.

Managing data for all of our locations at one time instead of changing settings store by store has been a key feature for us. I can implement changes in the Corporate Control Center from anywhere without affecting normal business functions.

SiteLink’s tool box has delivered so much more than we have ever had before. The API E-commerce Engine (application programming interface) is so complete it lets Opentech Alliance, our call center, work like store managers. Opentech’s call center counselors see real-time data, share inquires, take payments and view notes and add notes.

We have implemented a “Friendly Reminder” email to all of our customers on the first day of the month after we run the auto charges. We have added the TXT [text messaging] Collector and outsourced all letters using SimpleCertifiedMail.com. Both of these partners have had a huge impact on revenue. TXT lets us batch-send text messages three times a month to past-due customers and to lower delinquencies and to reduce collection calls. Results are substantial because customers can pay by clicking on a link in the text message. The mail service saves so much time, reduces errors and eliminates postage meters.

Last year, we launched the CRM letter campaign with great success. Birthday greetings and holiday announcements are a hit with customers and have added a nice, caring touch.

Jim Mooney – Director of Operations

Devon Self Storage