Our storage company and the SBOA (Storage Business Owners Alliance) were growing fast and we needed a more robust system with a web-based architecture. Following our switch to SiteLink, features such as Revenue Management, API E-commerce Engine and CRM have helped us gain clients, improve retention and increase revenue. After we integrated credit card processing, tenant insurance and online payments and reservations our operations have become so much more efficient. Revenue Management has been our favourite feature by far. The financial impact from revenue management far exceeded all of our expectations.
Working with SiteLink’s technical support staff has made our business relationship even better. When I think of technical support I often have a vision of an outsourced company overseas handling customer calls. I have personally visited the SiteLink office and saw more than 20 fully trained techs answering calls and emails. I have never waited for a technician to answer any of our concerns. They set the standard on customer service.
The SiteLink team has always been extremely accommodating and efficient throughout this process. We switched in part because we had heard so many good things about SiteLink from other operators. We have not been disappointed yet.
Ian Burnstein – Storage Pros Management Morningstar was looking for software with robust back-end reporting and enterprise tools but also ease of use for front-line store managers. SiteLink Web Edition has been the perfect fit for Morningstar. User friendliness, website integration, data carves, business analytics, accounting integration and accurate, real-time reporting has delivered a powerful system for our operations. SiteLink Web Edition handles our back-end confidently and is so user-friendly for our managers. SiteLink’s reliable operation in the field and at the central office has freed us up to spend more time focusing on revenue-producing items.
Craig Robertson – Morningstar